Welcome to Yembos.com! We’re committed to delivering your fashion picks safely, quickly, and affordably. Our Shipping Policy outlines everything you need to know about how we handle orders, delivery timelines, and costs. Let’s make your shopping journey seamless!
Order Processing Time
- Orders are processed within 24-48 hours of confirmation, excluding weekends and public holidays.
- You’ll receive an email notification once your order has been shipped, including tracking details to keep you updated.
Shipping Methods and Delivery Times
We’ve partnered with trusted courier services to ensure your items arrive in perfect condition. Here’s what you can expect:
Standard Delivery:
- Delivery Timeline: 3-7 business days.
- Coverage: All states across Nigeria.
Express Delivery:
- Delivery Timeline: 1-3 business days.
- Availability: Selected locations within Nigeria (check during checkout).
Shipping Costs
- Standard Delivery: Affordable rates based on your location. Costs will be calculated and displayed at checkout.
- Express Delivery: Premium charges apply for faster service.
- Free Shipping: Enjoy free standard delivery on orders above ₦50,000.
Delivery Address
- Ensure your delivery address is accurate and complete during checkout. Incorrect or incomplete addresses may delay your shipment.
- If you need to update your address after placing an order, contact our support team immediately.
Order Tracking
Stay informed about your package’s journey:
- Use the tracking number provided in your shipping confirmation email.
- Visit our Order Tracking page to get real-time updates on your delivery status.
Delivery Issues
At Yembos.com, we aim for smooth delivery every time. However, if something goes wrong:
- Delayed Delivery: Contact us if your package hasn’t arrived within the expected timeframe.
- Lost Packages: In the rare event of a lost shipment, we’ll investigate and ensure a resolution—whether it’s a replacement or a refund.
- Damaged Items: If your order arrives damaged, please notify us within 48 hours of receipt. Include photos of the damaged items for a quicker resolution.
International Shipping
Currently, we only deliver within Nigeria. Stay tuned for updates as we expand to serve more locations in the future.
