Below FAQs are some common concerns of our customers before making purchases on Yembos.com.
If you have other questions, please just send it to support@yembos.com.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
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Pre Buy Questions
Shopping at Yembos is easy. Simply select the product you want to purchase, add it to your cart, and then proceed to checkout. You will be asked to input your shipping information and choose your preferred payment method. After placing your order, you will receive a confirmation email.
We accept a variety of payment methods including credit/debit card payments, bank transfers, and mobile payments. Please note, all transactions are securely processed.
Delivery times depend on the product and your location. We aim to ensure that your order reaches you within the estimated delivery time, which will be specified at checkout.
Once your order has been shipped, we will send you an email with the tracking number. You can use this number to track your order on our website or the carrier’s website.
Yes, we accept returns within 14 days of the delivery date. The product must be in the same condition you received it and in the original packaging. Please read our Refund and Return Policy for more details.
If the product you received is defective or damaged, please contact us immediately at [insert email]. You may be eligible for a refund or exchange. Please read our Refund and Return Policy for more details.
If you have any questions or concerns, feel free to email us at support@yembos.com. Our customer service team is available to assist you.
Yes, we often have special offers and discounts. Please subscribe to our newsletter to stay updated on our latest promotions and deals.
Absolutely! We use SSL encryption technology to ensure all transactions on our site are secure. Your personal and financial information will be kept confidential.
Currently, we only deliver within Nigeria. Please subscribe to our newsletter for updates on changes to our delivery policy.